Department Directory

20952 12 Mile Road, Suite 130
St. Clair Shores, MI 48081

The departments listed below are key focus areas to support our physician members and practices. If you have a question or need information outside of the areas listed below, please complete our Contact Us form and someone will be in touch with you.

Administrative Services

    • Membership inquiries
    • Member dues

Clinical Informatics Department

    • Care Convene and Health Focus
    • Performance Improvement Facilitation
      • MAPPO peformance
      • CLQI performance
      • Health eBlue assistance (BCN)

Corporate Communications Department

    • Subscribing to bi-weekly e-newsletter and distribution lists
    • Patient education materials and marketing materials
    • Website
    • Education programs
    • Affiliate Partners Program
    • Media relations/advertising

Information Technology Department

Practice Transformation Department 

    • Blue Cross Blue Shield of Michigan (BCBSM) Physician Group Incentive Plan (PGIP)
    • Specialist value-based reimbursement
    • Patient Centered Medical Home (PCMH) nomination and designation
    • Patient Centered Medical Home-Neighborhood (PCMH-N)
    • Medicare Advantage PPO star performance
    • Clinical Quality Initiative (CLQI) value-based reimbursement
    • Gaps in care processes
    • Self-management
    • All payer HEDIS measures quality improvement