Emergency Department Toolkit

The materials in this Emergency Department Toolkit were created to assist The Physician Alliance practices in educating patients on when and where to seek care. Many of these items are able to be customized with practice information (replace red font/yellow highlighted text with your information).


Extended Access policy template (for BCBSM PCMH)

Patient-Provider Agreement (for BCBSM PCMH)

Post-emergency department follow up letter to patient

Primary care physician assessment on emergency department utilization document (for BCBSM PCMH)

Sample script for after hours phone message


Patient Education Materials

The Physician Alliance created the following patient education marketing materials for our practices to use to stimulate conversations with patients. Practices are encouraged to display in waiting areas and exam rooms, and share with patients.

The forms can be downloaded and printed for use in your practice:

Telemedicine tips (for engaging patients) poster

Telemedicine ideas (for practices) poster

‘Ask us first’ urgent care poster

Urgent care handout (practices can add customized info)

Where do I go for care? stoplight infographic


Additional patient education materials can be found here.


Marketing Graphics

Graphics to share on your practice’s website, social media and more can be found here.

Please contact info@thephysicianalliance.org with questions regarding this toolkit or quality measures.